04 Nov
2 hours


In this training, we approach the topic of empathy and practicing various techniques that can help us distinguish whether the dialogue we are conducting is going in a constructive or destructive direction and how to resolve it.



Conflicts are an inevitable companion of all interactions, including those business. On the one hand, they may become extremely dangerous, on the other they also come with creative potential.


There are different sources of conflicts at work:

  • Limited resources
  • Different priorities
  • Correlation between business and processes
  • Competition is an innate instinct inherent to human nature


Finally, misunderstanding is a common source and inevitable companion of conflict. Experience has taught us that (mis) understanding is the starting point for a constructive conflict resolution. This is also the point with plenty of room for improvement of business skills. This is the reason the training starts with the topic of empathy and the practice of understanding the other party in conflict situations. The main focus is on being able to tell the difference between understanding on the one hand and giving in on the other, two notions which are often confused in practice. After this we focus on different approaches to conflict situations.

 Training topics:

  • How to maintain capacity for understanding
  • What are the approaches to conflict situations and when to use which one
  • How to tell if the dialogue is headed in a constructive or a destructive direction
  • Finally, how can we head the dialogue in a constructive direction?


One 2 hour VILT session


105 EUR, excl. VAT


Vladimir Borovnica, a specialist in medical psychology and holder of the European certificate for psychotherapy, has been working since 2005 at the Hospital for Psychiatry, KBC “Dr Dragiša Mišović – Dedinje”, where he deals with psychodiagnostics, group and family psychotherapy.

In addition, for the last ten years he has been dealing with the application of experiences from the clinical environment in a business context as a coach, consultant and coach. He is dedicated to working with people and improving their potentials and skills, regardless of the context. Some of the topics he deals with are: stress management, self-confidence and self-motivation, conflict resolution, communication, emotional intelligence and leadership.

His trainings were attended by employees of companies such as: Raiffeisen Bank, NIS, Telenor, Strauss Adriatic, CRH, Titan Cementara, Direct Media, Atlantic Grupa, Bayer, Boehringer Ingelheim, MPC, JTI, Delhaize, Aptiv, Endava, Alpha Bank, Nelt, Sitel, Bambi, Goodwill pharma, Dr. Oetker, Calrlsberg, PSI-CRO and many others.