Online
27 Oct
2 hours

CONFLICT MANAGEMENT

In this training, we approach the topic of empathy and practicing various techniques that can help us distinguish whether the dialogue we are conducting is going in a constructive or destructive direction and how to resolve it.

 

 Overview

Conflicts are an inevitable companion of all interactions, even business ones. On the one hand, they can become extremely dangerous, and on the other hand, they have creative potential.

There are different sources of conflict at work:

  •  Limited resources
  •  Differences in priorities
  •  Interdependence of jobs and processes
  •  Human nature itself, which carries competitiveness as an innate instinct

Finally, there is misunderstanding as a frequent source and at the same time an inevitable companion of the conflict. Experience teaches us that (mis)understanding is the starting point from which to approach constructive conflict resolution. It is at this point that a great space opens up for the improvement of our business skills. In this training, we approach the topic of empathy and practicing various techniques that can help us preserve the capacity to understand the other side in the circumstances of the conflict. We especially focus on distinguishing between understanding on the one hand and concessions on the other, and these are concepts that are often confused in practice. Behind that we focus on different approaches to conflict situations.

 Training topics:

  • How to preserve the capacity for understanding
  • What are the approaches to conflict situations and when to use them
  • How to distinguish whether the dialogue we are conducting is going in a constructive or destructive direction
  • Finally, how to direct the dialogue in a constructive direction?

 Duration

One 2 hour VILT session

 Price

80 EUR, excl. VAT

Trainer:

Vladimir Borovnica, a specialist in medical psychology and holder of the European certificate for psychotherapy, has been working since 2005 at the Hospital for Psychiatry, KBC “Dr Dragiša Mišović – Dedinje”, where he deals with psychodiagnostics, group and family psychotherapy.

In addition, as a Tack TMI trainer and consultant, he has been applying experiences from the clinical environment in a business context for over ten years. He is dedicated to working with people and improving their potentials and skills, regardless of the context. Some of the topics he deals with are: stress management, self-confidence and self-motivation, conflict resolution, communication, developmental mental attitude, emotional intelligence and leadership. His trainings were attended by employees of companies such as: Raiffeisen Bank, NIS, Telenor, Strauss Adriatic, Atlantic Grupa, Boehringer Ingelheim, Nestle, MPC, JTI, Delhaize, Aptiv, Endava, Alpha Bank, Nelt, Sitel, Bambi, Goodwill pharma , Dr. Oetker, Calrlsberg, PSI-CRO, CRH, Titan Cementara, Direct Media, Bayer, and many others.