The training encourages participants to look at their team, its strengths and development needs and to understand how to more effectively adapt their leadership style to each team member and the specifics of the situation. Participants get the opportunity to work on their examples in order to better understand the needs of the employee, develop flexibility in choosing an adequate management style, all with the aim of increasing employee satisfaction, and on the other hand easier achievement of business goals.

 Training topics:

  • Model of “managerial field” – what goes into the manager domain
  • Levels of readiness of employees – the relationship between competencies and dedication on the level of individual tasks
  • Analysis of development needs of different levels of readiness
  • Leadership styles and balance between control and freedom
  • Case studies – exercise in small groups


One 2 hours VILT session


80 EUR, excl. VAT


Ana Delić is an economist with 15 years of work experience in sales management in the telecom industry. She has been a permanent member of the Tack TMI (a Gi Group company) training team since 2016. Ana has extensive experience in an international company in the field of customer relationship development and sales team management. As a manager she was in charge of retail, affiliate sales, telesales, web sales, and the narrowest specialty was B2B sales. Currently, Ana actively participates in defining organizational, team and personnel needs in the field of business improvement and team management, as well as creating and implementing specific projects and trainings. Some of the topics she deals with are: leadership skills, managing top teams, managing employees who do not meet expectations, communication skills, sales and negotiation skills. During her coaching work, Ana cooperated with companies such as: NIS, Keprom, Domaća Trgovina, Vip Mobile, Coca-Cola HBC, Dr. Oetker, Aptiv, SR Technics, Petrohemija, Mercator, Telegroup, FCA, Boehringer Ingelheim, Fresenius, Ferring Pharmaceuticals, Sopharma, Adoc Pharma, Endava, Panasonic, Ipan, NLB Bank, UniCredit Bank.