After this interactive and practical training,  participants will come up with a set of methods and techniques of approaching the challenges and ways of defining the needs of the user.


Participants will have a chance to see and understand the Design Thinking concept, and to get to know the 3 principal phases and main tools used in the phases, which will be available to them in solving everyday and strategic business challenges. Through examples of real-life problem-solving situations that are close to them, the participants will have a chance to become aware of ways to look for solutions to complex problems, to innovate through cooperation, to create comprehensive solutions, while focusing on the needs of all stakeholders: from the company launching a product/service on the market to the end user.


After a rather interactive and practical training, the participants will be equipped with a set of methods and techniques and a generally different concept of dealing with a challenge from the ne they have been applying daily, which they can further exercise and develop in practice, and also easily introduce them to their close collaborators. Until recently labour market expected you to know how to use Microsoft Office, today you are expected to know at least basic tools for digital era such as Design Thinking.

 Training topics:

  • What is innovation and why is it especially important nowadays?
  • Design thinking – why is this method essential to successful business today?
  • Defining needs of the end users – ask the right questions, to the right people and make the right conclusions
  • How to reach innovative solutions – idea generating tools
  • How to develop and to test an idea most efficiently, with least resources
  • How to get from a great idea to a great product (connect Design Thinking with Agile Methodology)


Two 2 hours VILT session


150 EUR, excl. VAT


Igor Ivanović, associate of the Tack TMI training team (a Gi Group company) is by profession graduate economist with 20 years of regional experience in marketing in the service industry. His professional focus is on user experience design, primarily through service development and products tailored to the identified needs of end users, structured supply innovation process and accompanying design work process. Igor has extensive practical experience in introduction new, user-oriented ways of working in the traditional way technically oriented business environment, through implementation new methodologies of work, education of employees and change of internal ones process. His skills are very useful in these activities team management, change management and presentation, which is, as well as professional knowledge, active through its many years of practice passed on to his associates. As a team manager who is the main link in several stages of development products and services, Igor has gained a comprehensive understanding and practical experience in establishing efficient business processes from the idea to the release of the final product on the market, with monitoring user feedback and proactive structured implementation of necessary improvements.