27 Nov
3 hours



This training is for those who would like to take an important step in their personal and professional development. Participants will see themselves in some of the examples from real life – they will gain personal insight into their own patterns of behaviour and consider alternative patterns known to achieve better results.

Efficient communication is not merely a way to save resources through avoiding mistakes, it is necessary to limit the sense of insecurity and confusion, prevent us from slipping into the culture of mistrust, as well as increase productivity and the sense of belonging amongst employees.

To quote Bernard Show: „The single biggest problem in communication is the illusion that it has taken place“. So don’t fall for the illusion, join the training!

 Training topics:

  • What makes for an efficient communication
  • Understanding the other person and their motives
  • Active listening and what stands in its way
  • Put your question right
  • Life position: I’m OK – you’re OK
  • Comprehensive communication model
  • Saying no and keeping the relationship


One 3 hours VILT session


120 EUR, excl. VAT


Snežana Isaković is a certified TACK & TMI trainer and certified Thomas PPA expert. As a trainer and facilitator in the Gi Group, she actively conducts trainings and teambuildings in the areas of: communication skills, stress management, DISC methodology, sales skills, time management, mentoring, efficient meetings.

Snezana, a graduate sociologist, began her coaching career working in the non-governmental sector, dealing with informal education and realization of seminars and trainings on the topics of project management, communication, team management and others.

Since 2016, she has been a permanent member of the training sector of the Gi Group company and actively participates in training and development consulting projects, both through the creation of individual and group development solutions, and through the implementation of training programs.

Snezana has participated in team development projects in the following companies: Atlantic Grupa, Siemens, Nelt, VIP Mobile, SBT, NIS, Titan Cementara, Nortal, UniCredit Bank, Erste Bank, Coca-Cola Hellenic, Pharma Swiss, Ferring Pharmaceuticals, Wiener Stadtische Osiguranje, Knjaz Milos, Karanovic & partners. During eight years of conducting trainings and facilitations, Snežana gained rich experience working with teams from different industries and hierarchical levels.