Overview

By sharing experience and specific modern strategies and practices, the participants will have the opportunity to further enhance their trainer style, to acquire necessary knowledge and skills for easier results in the challenging process of employee training.  Through different individual and group activities, the participants will have a chance to try out the application of modern learning approaches and to work on developing their own trainings or finding the most efficient ways to apply the existing programmes.

 Training topics:

• Goal setting; defining purpose of internal employee trainings
• Audience analysis; how to motivate the audience to listen
• Attention span and training structure
• Rules of training process opening; how to get attention and interest from the participants
• Different learning styles and choosing the right training methods and techniques
• Rules of training process closing
• Strategies for handling difficult questions and situations
• Training session presentation delivered by training participants
• Presentation analysis and fatback from the trainer

 Duration

Three 2 hours VILT session

 Price

190 EUR, excl. VAT

Trainer:

Ana Delić, an economist with 15 years of experience in sales management in the telecom industry, and since 2016 she has been a member of the Tack TMI training team (part of the Gi Group). Ana has extensive experience in an international company in the field of customer relationship development and sales team management. As a manager she was in charge of retail, affiliate sales, telesales, web sales, and the narrowest specialty was B2B sales.

Currently, Ana actively participates in defining organizational, team and personal needs in the field of business improvement and team management, as well as creating and implementing specific projects and trainings. Some of the topics that fall within her expertise: leadership skills, managing virtual and hybrid teams, managing high performing teams, managing underperformers, communication skills, sales and negotiation skills. Ana has extensive experience in running both live and online training programs.

During her work, Ana has collaborated with companies such as: NIS, A1, Coca-Cola HBC, Dr. Oetker, HTEC, Geodis, LUKOWA, Levi9, Carlsberg, Atlantic Group, Keprom, Domaća Trgovina, Aptiv, SR Technics, Petrohemija, Mercator, Telegroup, Boehringer Ingelheim, Fresenius, Ferring Pharmaceuticals, Sopharma, Adoc Pharma, Endava, Panasonic, Ipan, NLB Bank, UniCredit Bank and others.

Marina Delić

In over than ten years of consulting experience, Marina’s focus is on designing programs that support people development with reference to the real business context and goals of the company, and carrying out development projects with extended learning effects and behavioral changes. In addition to the roles of consultant and facilitator, Marina’s position is Head of Learning & Development at Tack TMI Adria (part of the Gi Group).

She specializes in interpersonal and systemic relationships within organizations, influence, managerial mentoring skills development, innovative and strategic business and planning, and team change. In her portfolio, there are over 1000 sessions, both training programs in above mentioned areas, and specially designed sessions with the aim of team problem solving, team coaching and innovative thinking. Marina is also an expert in creating and facilitating online programs and processes.

Some of the clients she has worked with were: Coca-Cola HBC, NIS, Dr. Oetker, Atlantic Group, Nestle, Levi9, MPC, Nelt, Wyse, HTEC, Strauss Adriatic, Stihl, Geodis, Ardagh, LUKOWA, Generali Insurance, Wiener Stadtische Insurance, Telenor, Logo, NALED, Roche, Pfizer, PharmaSwiss, Actavis, Erste bank, Raiffeisen bank, Komercijalna bank, UniCredit bank, Creative mentoring and many others.